Privacy Policy

Effective Date: January 1, 2026

FixiqoWave is a chimney repair company serving Franklin Town, Massachusetts, and nearby communities. We founded our business in 2022, and we have spent the last 4 years helping homeowners keep their chimneys safe and working properly. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. We keep this page plain and simple because we want you to understand exactly how your information is handled.

Information We Collect

When you reach out to us, we collect the details you share so we can help with your chimney repair. That includes your name, phone number, email address, and the service address where the work will happen.

We also collect information about your chimney and the problem you are facing, such as the type of repair you need, photos you send us, and notes from your conversation with our team.

Like most websites, we automatically collect some technical information when you browse our site. This includes your IP address, browser type, device type, and the pages you visit. We use this to keep our site running smoothly and to understand what visitors find helpful.

How We Use Information

We use your information to schedule your chimney repair, send you a quote, and stay in touch about your appointment. If you call us at (844) 803-2151, we use your number to reach you about the job.

We also use your details to improve our services, respond to questions, and send occasional updates about FixiqoWave if you have asked to hear from us.

We do not sell your personal information. We use it only for the reasons we describe in this policy.

Cookies and Tracking

Our website uses cookies and similar tools to remember your preferences and understand how people move through our pages. Cookies are small files stored on your device that help the site work better.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (844) 803-2151 to get help with your chimney.

Analytics and Third-Party Tools

We use analytics tools to see how visitors find our website and which pages get the most attention. These tools collect anonymous data about your visit, such as the pages you view and how long you stay.

We may also use third-party services for scheduling, mapping, or review collection. These providers only receive the information needed to perform their service, and they are expected to protect it.

The information we collect through these tools helps us improve our website and make sure we are reaching homeowners in Franklin Town who need chimney repair.

Data Sharing and Disclosure

We share your information only when it is necessary to run our business or when the law requires it. For example, we may share your address and repair details with a supplier or a licensed subcontractor who helps us complete your job.

We may also share information with service providers who handle our website, payment processing, or customer communications. These partners agree to keep your information confidential.

We will not share your personal information with anyone else for marketing purposes without your permission.

Data Retention

We keep your information for as long as we need it to provide our services and to meet our legal and business obligations. That usually means we hold onto job records and contact details for a reasonable period after your repair is complete.

When we no longer need your information, we delete it or remove the details that identify you. If you ask us to delete your information, we will honor that request unless we are required to keep it for legal reasons.

Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. Our team uses secure systems and follows common-sense practices to keep your details safe.

No method of sending information over the internet is completely secure, so we cannot promise absolute security. If you have concerns about sharing information online, you can always call us at (844) 803-2151 instead.

User Rights

You have the right to ask what personal information we hold about you and to request a copy of it. You can also ask us to correct anything that is wrong or out of date.

If you want us to delete your information or stop using it for certain purposes, contact us and we will do our best to help. We will respond to your request within a reasonable time.

To exercise any of these rights, reach out to us using the contact information at the bottom of this page.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has shared information with us, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new policy on this page and update the effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

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